Frequently Asked Questions

You’ve got questions? We’ve got answers – see below for the most common questions from our customers.

How much do I tip movers?2019-04-12T23:12:13+00:00

Movers work incredibly hard, and in our experience — often get treated like crap. Therefore, if you receive good service, consider tipping 15–20% divided amongst your movers. If you receive great service, consider tipping 25%.

What insurance does your company offer?2021-10-24T16:11:49+00:00

With regard to damages, the base level required by New York State for hourly moves is 30 cents per pound, meaning if your 50 pound television is broken during the move, you can expect $15 in compensation.

Do you charge hourly or by the job?2021-10-24T16:12:59+00:00

We charge a flat rate rate based on how many moving professionals your move requires. This may also depend on # of stairs, travel or furniture assembly. We will quote your entire price upfront, with no hidden fees or surprises. What you see on your quote is what your move will cost. Every time.

Can you move me cross country?2021-07-06T00:20:25+00:00

We do not offer cross-country moves. If you are moving long-distance, you can give us a call to check if your move is within our radius.

What don’t you move?2019-04-12T23:21:33+00:00

Pets, food, and vehicles or anything with gasoline (lawn movers can be moved without fuel).

Do you move pianos?2021-07-06T00:19:09+00:00

Currently, we are only moving upright pianos. No grands or baby grands.


Google reviews from our customers. Click here to see them all.

  • 5 star review  The movers were efficient, and on time. It was a really stormy, rainy day and they powered through with me to get everything moved as efficiently as possible. Would definitely... read more

    thumb Sarah Simmons

    5 star review  I love Stride Movers! Used them for an private office move a few years ago, and recently for a apartment move which included packing everything up. I have recommended them... read more

    thumb Laura Campbell

    5 star review  We used Stride Movers for our move last week. The process was fairly simple to book. Our sales rep was available for multiple discussions we had and did her best... read more

    thumb John Evans
  • 5 star review  The crew that packed up my apartment was professional, careful, and detail oriented. They put me at ease and instilled confidence that my belongings were in great hands. In... read more

    thumb Leon Waithe

    5 star review  Stride did an outstanding job with my move. The team were friendly and polite. They handled my furniture with care, and they somehow managed to maneuver a bulky set of... read more

    thumb J Wern

    5 star review  Used Stride for a move in Brooklyn. They packed & moved my entire 2 bedroom apartment in one day. They were worth every single penny and more. I didn't have... read more

    thumb Asha Gray

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