ASK & WE ANSWER
FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
You’ve got questions? We’ve got answers – see below for the most common questions from our customers.
Movers work incredibly hard, and in our experience — often get treated like crap. Therefore, if you receive good service, consider tipping 15–20% divided amongst your movers. If you receive great service, consider tipping 25%.
With regard to damages, the base level required by New York State for hourly moves is 30 cents per pound, meaning if your 50 pound television is broken during the move, you can expect $15 in compensation.
We charge a flat rate rate based on how many moving professionals your move requires. This may also depend on # of stairs, travel or furniture assembly. We will quote your entire price upfront, with no hidden fees or surprises. What you see on your quote is what your move will cost. Every time.
We do not offer cross-country moves. If you are moving long-distance, you can give us a call to check if your move is within our radius.
Pets, food, and vehicles or anything with gasoline (lawn movers can be moved without fuel).
Currently, we are only moving upright pianos. No grands or baby grands.